Visitor Experience Assistant

The Dr. Huey P. Newton Foundation is the number one source for education, public art, and archival collections for people seeking the truth about the Black Panther Party. We have been dedicated to preserving and promoting the legacy of the Black Panther Party since 1995 and continue our mission through the Black Panther Party Museum (BPPM).

Schedule: Part Time, 10-12 hours/week

Reporting to the Executive Director, the Visitor Experience Assistant (VEA) is a primary representative of the Black Panther Party Museum and plays a key role in delivering an excellent, welcoming, inclusive, and uniquely BPPM visitor experience. VEAs work as part of a collaborative, cross-functional team to proactively provide all museum guests with a world-class museum experience and in concert with management, regularly seek ways to improve the experience. Working independently with minimal supervisor contact, the VEA is empowered to handle escalations with management support as needed. Success in this role will entail finding thoughtful and welcoming ways to interact with visitors of all types and remaining committed to promoting BPPM with a team-first approach in delivering an unparalleled museum visitor experience, where going above and beyond is standard operation.

Responsibilities & Duties

  • Greet visitors and act as a first point for questions, providing information related to their visit, the museum’s amenities and opportunities, exhibitions and programs, and other information, as requested.

  • Take visitors on Black Panther Party tours in Oakland via van or bus.

  • Sell and distribute general museum, exhibition, and event-related tickets.

  • Promote museum membership program.

  • Sell and distribute various branded and non-branded items, products, and services for the museum to support visitors and their museum experience as needed.

  • Provide accurate handling of cash and monies in various forms, reconciling daily sales report at the end of each shift with receipts.

  • Maintain a strong understanding of process, policies, and standard operating procedures for data entry, visitor interactions, and safety.

  • Maintain clean, stocked, and organized workstations and public spaces and maintain cross-functional inventory levels for collateral, tickets, and other peripheral items.

  • Monitor and act as a point of support for equipment in and around public spaces and workstations, escalating as needed.

  • Set an exemplary standard of behavior while ensuring that visitors are assisted in a professional, courteous manner aligned with the museum’s service standards and goals.

  • Assist with troubleshooting and visitor escalation when managers are not available.

  • Demonstrate a thorough understanding of all Visitor Experience procedures, systems, and operations as well as knowledge of the exhibitions and artists on display.

  • Participate in visitor market research by collecting visitor feedback and comments.

  • Other duties as assigned.

Qualifications & Skills

  • High school diploma required.

  • Possess a driver's license and ability to drive a van in the daytime.

  • Understanding of or willingness to learn about the Black Panther Party, particularly its local history in the Bay Area.

  • Minimum three years of experience in a fast-paced, customer service-focused retail, hospitality, or arts environment. Minimum one year experience as a cashier, teller, or operating a Point-of-Sale system.

  • Outstanding people and communication skills.

  • Ability to operate a point of sale/ticketing system.

  • Ability to follow established protocols and work independently.

  • Ability to work quickly and efficiently in a busy, noisy public environment.

  • Demonstrated punctuality and dependability.

  • Flexibility in a regularly changing and evolving environment.

  • Ability to work well within a team environment, to communicate well, and to conduct constructive problem resolution.

Working Conditions

  • Must be available Wednesday - Saturday from 10 AM - 3 PM

  • Must have a flexible schedule including evenings, weekends, and holidays when we host events.

  • Must be able to lift 15 lbs. with or without accommodation.

  • Must be able to work in close quarters as well as in a busy, noisy, active and public environment handling large crowds of people. Must be willing to follow established dress code and necessary safety protocols.

$25.00/ hour

All jobs posted will remain open until filled.

Location: 1427 Broadway, Oakland, CA 94612.


Please send your resume to info@hueypnewton.org and
write "Visitor Experience Assistant" in the subject line.

The Dr. Huey P. Newton Foundation is an equal opportunity employer that is committed to diversity, equity, inclusion, and accessibility. No person shall be discriminated against based on race, color, religion, gender, gender identity, age, genetic information, ancestry/national origin, marital status, disability, medical condition, HIV status, sexual orientation, veteran/military status, and any other category protected by federal or state law.